📦 RETURNS & EXCHANGES

🔄 How do I exchange for a different size?

If your order doesn’t fit even though you picked the correct size from our size chart, you can exchange it by following these steps:

  • You have 30 days from receiving your item to request an exchange.

  • The item must be unworn and unwashed (trying it on is okay).

Please Note:

  • Customer is responsible for return shipping and any associated fees (e.g. import tax, restocking fee).

  • Exchanges are free of charge only if it's our error (e.g. wrong item sent).

  • Contact support@xmartial.com with your location for the nearest return warehouse address.

  • All exchanges are handled case-by-case. Our support team may request photos and ask a few questions to proceed.

💸 How do I return for a refund?

  • Returns for refunds are accepted within 30 days of receiving the item.

  • Shipping costs are non-refundable.

  • Refunds will be processed once we receive and inspect the returned item.

  • See our Refund Policy for more details.

❌ I received the wrong size or a defective item.

We’re truly sorry! Please email support@xmartial.com with your order number and a brief explanation. We’ll make it right as quickly as possible.

🚚 SHIPPING & DELIVERY

📦 How much is shipping?

Our standard shipping fee is $7.50. However, additional charges may apply depending on your location. Countries such as Malta, Iceland, India, Chile, Montenegro, Kazakhstan, and Peru may incur higher shipping fees due to regional delivery costs and carrier availability. Once your order is placed, our support team will contact you with the exact shipping fee based on your location.

  • Flat rate: Applies to all orders of apparel items. Large Items, training equipment, may incur additional shipping fees depending on location and size of the item.

  • Bulk orders have adjusted shipping fees.

  • Free shipping promos are occasionally available.

🌍 Do you ship internationally?

Yes, we ship worldwide. Some locations might be out of reach, you will be notified that shipping to your destination is not available.

🇺🇸 Why can’t some items be shipped to the USA, or why are prices higher for U.S. customers?

Some of our products may not be available for shipping to the United States, or may appear at a higher price point for U.S. customers. This is due to import tariffs and trade regulations that increase the cost of shipping certain items into the U.S.

To remain compliant and continue offering our products globally, we must adjust pricing or limit availability on select items based on region-specific tariffs. We understand this can be frustrating and are actively working with our partners to find cost-effective solutions for our U.S. customers.

We appreciate your understanding and are always here to help you find the best available options for your location.

🔎 How do I track my package?

  • You’ll receive a tracking number via email once your order ships.

  • Please allow time for the carrier to update tracking info.

⏱ How long does shipping take?

  • USA orders typically arrive in 1–3 weeks after shipment.

  • Delays may occur due to customs, holidays, or supply chain disruptions that are out of our control, we are not responsible for third-party delays.

📦 I ordered multiple items but only received one.

No worries — items may be shipped separately. The rest of your order is on the way.

❗ LOST OR MISSING PACKAGES

  • XMartial is not responsible for packages marked "Delivered" by the carrier.

  • Please contact the shipping carrier directly for assistance.

Important Notes:

  • Ensure your delivery address is correct before placing the order.

  • If your package is marked as delivered but not received, it may have been stolen or misplaced. Consider:

    • Using a secure location

    • Adding a reachable phone number

    • Having someone available at delivery time

  • If your package is returned to sender due to missed pickup, you'll be responsible for reshipment costs.

🔒 SHIPPING INSURANCE FAQ

We offer $2 optional shipping insurance to protect against unexpected issues.

✅ What does shipping insurance cover?

  • Packages lost by the carrier and confirmed undelivered.

  • Shipments stuck in transit or customs.

  • Packages ceased/destroyed by customs (with documentation).

❌ What’s not covered?

  • Packages marked as "Delivered" by the carrier.

  • Claims made after confirmed delivery.

  • Packages delivered to incorrect addresses if the address provided was wrong.

🔁 What happens if my package is lost?

  • If confirmed lost or stuck by the carrier, we’ll reship your order.

  • Refunds are not applicable in these cases.

💰 What if my package was marked delivered but I didn’t get it?

  • Unfortunately, we cannot refund or replace items if delivery is confirmed by the carrier.

  • We recommend providing a secure delivery location.

📩 How do I file a claim?

Email support@xmartial.com with your order number and details. We'll investigate and assist accordingly.

👕 PRODUCT-RELATED QUESTIONS

🎨 Why does the color look different in person?

Screen brightness and lighting affect color perception. Small differences in fabric type or dye batches may also cause slight variations.

🧵 Are color differences considered a defect?

Minor colour variations are not considered defects. These slight differences are a normal part of the manufacturing process, especially when different types of fabrics or finishes are used.

For example, our rash guards and shorts may sometimes appear in slightly different shades of white, black, or other colours. This is due to the fact that they are made from different materials, which can absorb dyes differently and reflect light in unique ways. While we do our best to ensure a consistent look across sets, exact colour matching between different fabric types is not always possible.

These variations do not affect the performance or quality of the product and are considered a natural result of premium fabric production.

📏 What is the sleeve length of your BJJ rash guards?

Our rash guards have a tailored full-length sleeve — typically falling between the forearm and wrist — for:

  • Protection from mat burns and scratches

  • A snug fit that stays in place

🔄 How should a BJJ rash guard fit?

  • Fits like a second skin — snug but flexible.

  • Choose your regular size for a standard fit.

  • Size up if you prefer a looser fit.

🛒 ORDERING & PAYMENTS

✏️ I made a mistake on my order. Can I change it?

  • Email us at support@xmartial.com ASAP.

  • If the order hasn’t shipped yet, we may be able to fix it.

  • If it has shipped, you'll need to return it and place a corrected order.

💳 What payment methods do you accept?

We accept:

  • All major credit cards

  • PayPal

❌ CANCELLATIONS

We do not offer cancellations or full refunds for delays once your order has shipped.

  • Delays may happen due to carriers, customs, or weather.

  • Refunds are only issued after return and inspection of the item.

🌐 CUSTOMS FEES (International Orders)

      • You are responsible for any import taxes or duties set by your country.

      • If a package is returned due to unpaid customs, you are responsible for:

        • Reshipment costs

        • Any tax or return shipping fees

      • If the package is destroyed by customs due to unpaid taxes, no refund or replacement will be issued.

🚫 CUSTOMER BEHAVIOR & CONDUCT POLICY

At XMARTIAL, we believe in mutual respect. Our team is here to help — and we always aim to provide fair and professional customer support. In return, we expect the same courtesy from our customers.

🧠 We do not tolerate:

  • Abusive, threatening, or disrespectful language toward our staff

  • Extortion attempts, including threats to leave negative reviews or damage our reputation unless demands are met

  • Chargeback fraud, especially when items have been delivered as promised

⚖️ What happens in these cases?

  • Any customer who engages in verbal abuse, threats, or harassment may have their communication restricted or permanently banned from future purchases.

  • False or unjustified chargebacks will be challenged with full documentation, including tracking data, photos, and order details.

  • We reserve the right to refuse service to individuals who violate this policy.

Our goal is to resolve issues quickly and fairly — and we’re always happy to help when approached respectfully. Let’s work together to keep things cool and professional!